Returns are not accepted after 30 days of shipping date. Returns are not accepted for cut fabric or partial fabric rolls, custom/special orders for fabric or fabrication orders. Restocking Charge: A 25% restocking charge will be deducted on all accommodation returns. A credit will be issued based on the invoice price, excluding shipping and handling, less the 25% restocking fee.
Accommodation returns due to incorrect size, color, quantity, duplicate order, not as pictured or described, may be requested by the customer via the website by providing an explanation of why they would like to return the merchandise and checking off a reason code. Once approved Dazian will issue a call tag for merchandise pick up.
Returns of defective or damaged merchandise must be called in and issued a return authorization number (RA#). Dazian may request photos or supporting information regarding the damages. Dazian will provide the customer with a call tag number for the return of the defective merchandise. Subject merchandise must be returned in good condition, and in the original packaging. All damaged or defective merchandise returns are subject to inspection at a Dazian facility before a credit will be issued.
Dazian will absorb the cost of return shipping for both accommodation and damage/defective merchandise returns.
Any damage incurred by the shipping carrier must be received and so noted on the bill of lading. Please e-mail us pictures and a signed copy of the damage noted bill of lading, so that we may process your return. Once approved Dazian will issue a call tag with the respective freight carrier to pick up the merchandise.